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Returns & Exchanges

Can I get a refund if I have a change of heart/the item doesn't suit?

Absolutely! We want you to be 100% satisfied with your purchase, this is why we’re happy to offer a 14 day change of heart/warranty period. Contact [email protected] for any return enquires.

Under which circumstances can I get a refund?

We have a 14 day change of heart policy in which case you are welcome to return your purchase for a full refund, exclusive of shipping, as long as the items are in their original condition and have not been worn, damaged or washed. Goods returned in

How do I return my order?

Please contact [email protected] to submit your return/exchange request with your original order number and the reason for your request. Any feedback is greatly appreciated as we take all feedback into account when designing and creating our col

Will you provide a return label?

Unless an item is faulty or the incorrect item is received, the shipping costs incurred to return goods to Pinky and Kamal for an exchange, refund or store credit are at the purchasers expense. As a small business, we appreciate your understanding.

Can I exchange my order?

Pinky and Kamal will happily assist with an exchange for another size, colour or item, subject to availability, should your request meet the returns criteria. If there is a price difference between items we will send an invoice or refund upon receivi

Can I return my order purchased via a stockist?

We are not responsible for refunding or exchanging any Pinky and Kamal goods purchased via one of our stockists, it is the customers responsibility to contact the stockist directly with proof of purchase and adhere to the stockists unique returns pol

My item arrived faulty, what do I do?

In the unlikely event that you item arrives faulty, you need to notify us within 7 days and we’ll happily replace the goods, subject to availability, upon receiving the faulty return. We must be notified within 7 days of any faulty items to issue a r