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Returns & Exchanges

Can I get a refund if I have a change of heart/the item doesn't suit?

Absolutely (for full priced items)! We want you to be 100% satisfied with your purchase, this is why we’re happy to offer a 14 day change of heart/warranty period, from the date of delivery. Please login to our RETURNS PORTAL.

Under which circumstances can I get a refund?

We have a 14 day change of heart policy, from the date of delivery, in which case you are welcome to return your purchase of a full priced item for a refund, exclusive of shipping, as long as the items are in their original condition and have not bee

How do I return my order?

Please apply for a return via our RETURNS PORTAL. If you have any further enquiries please feel free to email [email protected]

Will you provide a return label?

If you're located in Australia or the USA, a return label will be automatically generated for you via our RETURNS PLATFORM once your return is lodged. You will only be charged for the return label once the return has been processed, unless the item i

My item arrived faulty, what do I do?

Please kindly lodge this through our RETURNS PORTAL, as there will be an option there to lodge your faulty return. In the unlikely event that you item arrives faulty, you need to notify us within 7 days and we’ll happily replace the goods, subject to

Can I exchange my order?

Pinky and Kamal will happily assist with an exchange for another size, colour or item, subject to availability, should your request meet the returns criteria. Please apply for a return via our RETURNS PORTAL. If you have any further enquiries please

Can I return my order purchased via a stockist?

We are not responsible for refunding or exchanging any Pinky and Kamal goods purchased via one of our stockists, it is the customers responsibility to contact the stockist directly with proof of purchase and adhere to the stockists unique returns pol